Customized Single Stringer Wood Treads Floating Stairs / Straight Staircase / Glass Stairs

Q: It's an international Trading,how can i protect my payment or trust your company?

A: ACE is the Golden Suppliers on ALIBABA,In additional our company have done projects over 60 countries.Or you can contact us,we can show you more latest exporting documents and records.

Q: Are you a Trading Company or a Manufacturer?

A: ACE is the manufacturer for balustrade and staircase,Located in FOSHAN where is only 1.5 hours away from Hongkong

Q: Dose your glass have any certificate ?

A: Yes,all of our glass are approved AS/NZS2208,CE&ANSIZ97.1

Q: What is your manufacture time ?

A: 38-45 days depends upon deposit received and shop drawing siganture

Q:What is your MOQ order?

A:We have NO MOQ required, even one meter railing or one set staircase we aslo can provide.

Q:Do you accept customized design and size?

A:Yes, sure. The design and size all are according to customer customized choice.

Q:How to install your railings/stair?Is there any difference as local?

Do you have installers or send installation team to Project site?

A:ACE team know well the staircase/railings installation for wood,metal,brick&concrete,we can provide you installation solution or installation guide.And we can send our installation team to project site if necessary.

Q:What about your packages?

What can you do for me if the goods damaged when i open the container?

A:We use sealed Plywood with iron pallets which is stronger and durable.

if products are damaged when you received,please send us photos and we will replace you new one freely.

Q:What will you do if send me wrong orders ?

A:ACE will provide you Shop Drawing for confirm before production,If send you wrong orders, ACE will send you new one freely.

Q:This is my first time to import staircase&railings , i don't know how to import?

A:ACE can provide one stop service,we have over 12 years on exporting ,we can do the importing for you , save your time and money.

Q:Can you provide samples for quality testing?

A:Yes, the sample is available,but normally clients will be charge the express cost.

Q:How long is the Quality Guarantee Time and after sales service?

A:ACE will provide 10 years Quality Guarantee,you can call us or e-mail to us ,we will reply you within 24 hours.


Thanks for being interested in ACE Architectural Products and service,Welcome to contact ACE team if you need any assistance.